Booking Terms and Conditions

1. This contract is made between Prime Movers and you. All business undertaken by Prime Movers, including the provision of any advice, information or other services, is undertaken upon and subject to these conditions.

2. Prime Movers accepts goods for carriage only upon these terms and conditions:

2.1 For all house/office moves, furniture relocation and general freight movement where prices are quoted based on information provided by the customer, Prime Movers reserves the right to modify prices as a result of incorrect volume, dimension and/or weight or access conditions (e.g. stairs or balcony) varying from those quoted by the customer at the time of booking. Additional charges may also be incurred for redirection, multi-route, additional labour not requested, storage, etc. There will be an extra charge for each item for any extra heavy or oversized item such as a spa pool, piano, pool table or any commercial item. It is the customer’s responsibility to inform Prime Movers in advance if the move includes any item of such or similar nature.

2.2 If Prime Movers notices that goods are not safe to transport or are insufficiently packaged and may cause potential damage to either the item being moved or other items, including the vehicle, the company reserves the right to reject acceptance of the item/s.

2.3 The company withholds the right to delay the customer’s job by up to two (2) hours due to any unforeseen circumstances without waiving any charges. Should the service be delayed more than two hours, the customer will be informed and a mutual decision will be reached at the company’s discretion.

2.4 The Customer will not give to Prime Movers for packing, removal or storage:

  1. Any article or substance which is or is likely to be of a dangerous, corrosive, inflammable, explosive or damaging nature, or anything likely to encourage vermin, bora, or any other pest.
  2. Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of a similar kind.
  3. Prohibited or stolen goods, drugs, medicines, aerosols, paints, firearms and ammunition.
  4. The customer will empty, properly defrost and clean refrigerators and deep freezers. Prime Movers is not responsible for the contents.
  5. Any animals and their cages or tanks, including pets, birds or fish.

2.5 The Customer will notify Prime Movers if there is no suitable and convenient access to the place from which the goods are to be removed. Prime Movers may make an extra charge due to any access restrictions and will not be liable for any goods damaged through the lack of such access. It is the customer’s responsibility to provide good, safe and secure parking/access/driveway/pathway etc. to the property for the truck and movers.

2.6 Obtain at your own expense all documents, permits and licences necessary for the removal to be completed.

3. It is acknowledged, agreed and declared that carriage is conducted at owner’s risk. Prime Movers shall not be liable for the loss of or damage to any goods except where such loss or damage is intentionally caused by the company. This applies in particular where:

  1. Any of the goods include glass or other fragile items.
  2. Any of the goods include bullion, cash, car parts, coins, negotiable instruments, precious stones, jewellery, antiques, paintings, flowers or other valuables.
  3. Any of the goods have insufficient packaging as determined by the carrier.

Insurance & Damage Claims

9. Prime Movers does not provide content or transit insurance for customers’ goods. It is the sole responsibility of the customer to arrange adequate content and transit insurance to cover their belongings prior to the move. Prime Movers strongly recommends that all customers arrange appropriate insurance cover before the commencement of any move. In the event that damage occurs during the move, the following conditions apply:

  1. Any damage claim must be notified to Prime Movers in writing within 24 hours of the occurrence of damage or loss. Claims submitted outside this timeframe will not be accepted and no excess payment will apply.
  2. Scratches and superficial surface marks are excluded from all damage claims and will not be considered under any circumstances.
  3. Where a valid damage claim is accepted and notified within 24 hours, and the customer’s own insurance policy applies an excess, Prime Movers will be liable for and will pay the insurance excess on behalf of the customer, subject to the claim being accepted by the relevant insurer and Prime Movers being found at fault.
  4. There will be no liability for damage to owner-packed goods. If any glass or fragile item breaks unless factory-packed, or electrical appliances fail to operate after transit, the company does not accept liability.
  5. There will be no liability for damage where goods have pre-existing damage, inherent damage or vice, or where the damage has resulted from insufficient packaging.

Payment

10. The following payment terms apply to all moves:

  1. All residential and non-credit account moves must be settled in full by cash or bank transfer on the day of the move, unless otherwise pre-arranged with management. Payment is due within 24 hours of job completion. For commercial and office moves, a maximum 7-day credit account may be approved at management’s discretion.
  2. Prime Movers reserves the right to request payment before unloading the last item/s.
  3. If full payment is not made when required, a late fee (plus GST) applies after every 24 hours.
  4. All defaulting accounts will be forwarded to third-party debt collectors at the defaulter’s expense.

Conduct

11. Misconduct and unacceptable behaviour towards any staff member may result in the customer’s booking being terminated at the company’s discretion.

Cancellation

12. A cancellation fee of $100 applies to any booking cancelled with less than 48 hours’ notice. Cancellations must be submitted in writing via email to info@primemovers.co.nz.